Terms and Conditions of Use

1. Who we are

2. What this website is for

The website presents VALNET IA services (automation, artificial intelligence, web development, CRMs and dashboards, cybersecurity and support), publishes informational content on the blog and lets you send us a contact request.

No products are sold and no payments are made on the website. Sending a request does not create a contract or any obligation to buy: every project is agreed in writing through a proposal or contract with its scope, price, timeline and terms.

3. Informational content

The articles, examples and demos on this site are general and informational. They are not legal, accounting or security advice for your specific situation. The interfaces and scenes illustrating our services are demonstrations and contain no real client data.

A project's results depend on the agreed scope, on the information and access the client provides, and on third-party services. We don't promise specific results beyond what is agreed in writing.

4. Permitted use

You agree to use the site in good faith and in accordance with the law. You may not:

• Attempt unauthorized access to the admin dashboard, the database or other systems.
• Submit fake, bulk or automated requests, or impersonate someone else.
• Introduce malicious code, overload the service or interfere with how it works.
• Copy or reuse the site's content for commercial purposes without permission.

Security testing of our systems is only allowed with prior written authorization. If you find a vulnerability, please report it to contacto@valnet.com.co.

5. Intellectual property

The text, design, code, animations, illustrations and the VALNET IA brand belong to VALNET IA or are used with permission, and are protected by Colombian Law 23 of 1982, Andean Decision 351 of 1993 and other applicable laws.

Third-party names and logos shown on the site (for example n8n, OpenAI, Claude, WhatsApp, Cloudflare or Android, and the companies shown as clients) belong to their respective owners. They are mentioned only to indicate technologies we work with or companies we have worked with, and do not imply sponsorship or endorsement.

Ownership of what we build for a client is defined in that client's proposal or contract.

6. Third-party links and services

The site links to third-party services such as WhatsApp or our clients' websites. We don't control their content or policies, and their use is governed by their own terms.

7. Availability and liability

We strive to keep the site running continuously and securely, but it may be interrupted by maintenance, provider failures or causes beyond our control. To the extent permitted by law, we are not liable for damages arising from the use of the site's informational content or from it being unavailable. Nothing in these terms limits your statutory consumer rights.

8. Personal data and cookies

The processing of your data is governed by the data processing policy and browser storage by the cookie policy. Cancellations and refunds for contracted services are explained in the cancellation and refund policy.

9. Governing law

These terms are governed by the laws of the Republic of Colombia, including Law 527 of 1999 (e-commerce), Law 1480 of 2011 (Consumer Protection Statute) and Law 1581 of 2012 (data protection). Any dispute will first be addressed directly by writing to us; if that is not possible, it will go before the competent authorities in Colombia.

10. Changes

We may update these terms. The current version is always the one published on this page, with its date.